Archives: FAQs


What is the Schengen area?

The Schengen Agreement aims to have people travelling freely within the Schengen area. Therefore, every Schengen visa delivered by a Member State of the Schengen Agreement is valid for the whole of the Schengen area: Germany Austria Belgium Danmark Spain Estonia Finland France Greece Hungary Iceland Italy Latvia Lithuania Luxembourg Malta Norway Poland The Netherlands…

Term of the contract – guarantee

This contract becomes valid from the moment the policyholder agrees fully with the pre-signed policy and ends on the last day of the trip as it is listed in the Terms and Conditions. Guarantee becomes valid at midnight of the departure date listed in the Terms and Conditions and ends at midnight of the last…

What do I do in case of an accident?

In case of an accident – after having received First Aid – immediately contact Mondial Assistance and follow their instructions: call (24/7) this no.: +32 2 529 76 96.