Frequently asked questions

In case of an accident – after having received First Aid – immediately contact Mondial Assistance and follow their instructions: call (24/7) this no.: +32 2 529 76 96.

The Schengen Agreement aims to have people travelling freely within the Schengen area. Therefore, every Schengen visa delivered by a Member State of the Schengen Agreement is valid for the whole of the Schengen area:

• Germany
• Austria
• Belgium
• Danmark
• Spain
• Estonia
• Finland
• France
• Greece
• Hungary
• Iceland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Norway
• Poland
• The Netherlands
• Portugal
• Czech Republic
• Slovakia
• Slovenia
• Sweden
• Switzerland

This contract becomes valid from the moment the policyholder agrees fully with the pre-signed policy and ends on the last day of the trip as it is listed in the Terms and Conditions. Guarantee becomes valid at midnight of the departure date listed in the Terms and Conditions and ends at midnight of the last day of the trip listed in the Terms and Conditions. Guarantee is only valid when it is signed for the whole duration of the trip in the Schengen area. Guarantee does in any case only become valid on the day after Mondial Assistance receives the pre-signed and considered as completed policy and at the earliest after payment of the owed and indivisible premium by the policyholder. Guarantee is extended automatically up until your first possible return if you had to extend your stay for medical reasons, or if the means of transport used for your return home could not be used because of breakdown, accident, theft, fire, vandalism or strikes.